Refund and Returns Policy
At Carve Furniture, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, you may request a return or replacement based on the conditions below.
Requirements for a Valid Return
To be eligible for a return or replacement, the following must be provided:
Proof of purchase (e.g., order number, invoice, or confirmation email)
A valid reason for return that meets our return conditions (see below)
Valid Reasons for Return
You may return an item if:
You received the wrong product
The product delivered is defective or damaged
The product is missing parts or accessories
The content or description on our site was incorrect or misleading
Note: Color may vary slightly due to availability or screen display settings. This is not considered a defect.
Returns May Not Be Accepted If:
Returns or replacements may be denied under the following conditions:
Damage caused by misuse or mishandling
Damage resulting from accidents, drops, or improper placement
Product has been used, altered, or installed
Serial number, barcode, or label is tampered with or missing
Damage due to moisture, water spills, or wet walls/floors
Issues not covered by the manufacturer’s warranty
Return or Replacement Process
If your return request is valid:
Contact our support team at carvefurniture@gmail.com within 3 days of delivery.
Share proof of the issue (e.g., photos or video).
Once reviewed and approved, we will arrange for return pickup or guide you through the replacement process.
If you have questions, don’t hesitate to reach out to us.
📧 Email: carvefurniture@gmail.com
📞 Phone: 01632331828
