Refund and Returns Policy
At Carve Furniture, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, you may request a return or replacement based on the conditions below.
Requirements for a Valid Return
To be eligible for a return or replacement, the following must be provided:
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Proof of purchase (e.g., order number, invoice, or confirmation email)
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A valid reason for return that meets our return conditions (see below)
Valid Reasons for Return
You may return an item if:
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You received the wrong product
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The product delivered is defective or damaged
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The product is missing parts or accessories
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The content or description on our site was incorrect or misleading
Note: Color may vary slightly due to availability or screen display settings. This is not considered a defect.
Returns May Not Be Accepted If:
Returns or replacements may be denied under the following conditions:
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Damage caused by misuse or mishandling
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Damage resulting from accidents, drops, or improper placement
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Product has been used, altered, or installed
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Serial number, barcode, or label is tampered with or missing
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Damage due to moisture, water spills, or wet walls/floors
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Issues not covered by the manufacturer’s warranty
Return or Replacement Process
If your return request is valid:
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Contact our support team at carvefurniture@gmail.com within 3 days of delivery.
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Share proof of the issue (e.g., photos or video).
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Once reviewed and approved, we will arrange for return pickup or guide you through the replacement process.
If you have questions, don’t hesitate to reach out to us.
📧 Email: carvefurniture@gmail.com
📞 Phone: 01632331828
